Alert Management
Table of Contents
Overview
Design and implement sophisticated alert management systems with PagerDuty integration, escalation policies, alert routing, and incident coordination.
When to Use
- Setting up alert routing
- Managing on-call schedules
- Coordinating incident response
- Creating escalation policies
- Integrating alerting systems
Quick Start
Minimal working example:
javascript// pagerduty-client.js const axios = require("axios"); class PagerDutyClient { constructor(apiToken) { this.apiToken = apiToken; this.baseUrl = "https://api.pagerduty.com"; this.eventUrl = "https://events.pagerduty.com/v2/enqueue"; this.client = axios.create({ baseURL: this.baseUrl, headers: { Authorization: `Token token=${apiToken}`, Accept: "application/vnd.pagerduty+json;version=2", }, }); } async triggerEvent(config) { const event = { routing_key: config.routingKey, event_action: config.eventAction || "trigger", dedup_key: config.dedupKey || `event-${Date.now()}`, payload: { summary: config.summary, // ... (see reference guides for full implementation)
Reference Guides
Detailed implementations in the references/ directory:
| Guide | Contents |
|---|---|
| PagerDuty Client Integration | PagerDuty Client Integration |
| Alertmanager Configuration | Alertmanager Configuration |
| Alert Handler Middleware | Alert Handler Middleware |
| Alert Routing Engine | Alert Routing Engine |
| Docker Compose Alert Stack | Docker Compose Alert Stack |
Best Practices
✅ DO
- Set appropriate thresholds
- Implement alert deduplication
- Use clear alert names
- Include runbook links
- Configure escalation properly
- Test alert rules
- Monitor alert quality
- Set repeat intervals
- Track alert metrics
- Document alert meanings
❌ DON'T
- Alert on every anomaly
- Ignore alert fatigue
- Set thresholds arbitrarily
- Skip runbooks
- Alert without action
- Disable alerts in production
- Use vague alert names
- Forget escalation policies
- Re-alert too frequently
