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Escalation Routing

OrganizationPopular
amd
escalation-routing

Decide which messages need attention now, which can wait, and which belong to someone else. Use when the user asks what is urgent, what needs escalating, what they should look at first, or who should handle something.

Overview

Publisheramd
Repositorygaia
Skill nameescalation-routing
Stars
1.6K
Forks
176
Bundled files
Instructions only
LicenseMIT
Links
Skill sourceRepository
  • Markdown instructions

    A SKILL.md file the model loads on demand, so it only costs tokens when a request actually matches.

  • Works with any LLM

    AI skills are plain Markdown, not provider-specific code, so this works with GPT, Claude, Gemini, Grok, or a local model.

  • Self-contained

    Everything the model needs lives in the instructions — no extra files to sync.

  • Open source

    Published by amd on GitHub. Read the source before you install it.

Installation

Install the Escalation Routing AI skill in TypingMind to use it with any LLM, or drop it into another agent that reads SKILL.md.

1

Install in TypingMind

TypingMind installs a skill straight from its GitHub folder — it reads SKILL.md, bundles the resource files, and stores the result locally.

  1. Open the app and go to Plugins → Skills.
  2. Choose "Install from GitHub".
  3. Paste the skill folder URL below and confirm.
    https://github.com/amd/gaia/tree/main/hub/agents/email/python/gaia_agent_email/skills/escalation-routing
  4. Enable the skill in any chat where you want it available.
Plugins → Skills → Add skill → From GitHub URL, then paste the folder URL and press Continue.
2

Install in another agent

Any agent that reads the Agent Skills format can use this skill — copy the folder into that agent's skills directory.

Claude Code — .claude/skills
git clone --depth 1 https://github.com/amd/gaia.git /tmp/gaia
mkdir -p .claude/skills
cp -r /tmp/gaia/hub/agents/email/python/gaia_agent_email/skills/escalation-routing .claude/skills/escalation-routing
Restart Claude Code after copying so it picks up the new skill.

Use it in TypingMind

Enable Escalation Routing in any TypingMind chat and the model takes it from there. Its name and description sit in the system prompt, and the moment a request matches, the model loads the full instructions itself — you never invoke it by hand, and it costs no tokens until it is actually used.

The model loads Escalation Routing on its own as soon as a request matches it.

Works with any AI model

AI skills are plain Markdown instructions rather than provider-specific code, so Escalation Routing is not tied to the model it was written for. Install it once in TypingMind and use it with GPT-5, Claude, Gemini, Grok, DeepSeek, Mistral, Llama, or a local model you run yourself — all on your own API keys.

  • Loaded only when it is needed

    The system prompt carries just the name and description. The instructions are fetched on the first matching request, so an idle skill costs nothing.

  • Switch models mid-chat

    Because the skill is instructions rather than code, changing model does not break it — the next model reads the same SKILL.md.

Skill instructions

This is the SKILL.md content the model loads. Read it before installing — a skill is instructions your model will follow.

Escalation Routing

Urgency is consequence and deadline, not tone. Route each message to now, today, this week, or not the user's.

  • Start from triage_inbox; read in full only the candidates for now.
  • Score two axes independently: what breaks if this is missed, and when. Only high on both is now.
  • Check it is not already moving (check_followups, the thread itself). A message someone else answered is not an escalation.
  • If it belongs to another person or team, name them and offer a forward — draft_reply, never send. Mark what you routed with add_star / label_message so the ordering outlives the conversation.

Report strictly by when action is needed: now · <sender> · <what breaks and when> Then the not yours list with the owner you identified, and how many you looked at. If nothing is urgent, say "nothing needs attention today" and stop.

Capitals and "ASAP" are the sender's opinion of their own priority. A stated deadline beats an inferred one; no deadline means not now unless the consequence is severe alone. Escalating everything is escalating nothing — if more than a handful land in now, re-score. Naming the owner is the action.

Frequently asked questions

What does the Escalation Routing AI skill do?

Decide which messages need attention now, which can wait, and which belong to someone else. Use when the user asks what is urgent, what needs escalating, what they should look at first, or who should handle something.

Why use Escalation Routing on TypingMind?

Because you install it once and use it with any model. Escalation Routing is plain Markdown rather than provider-specific code, so the same skill runs on GPT-5, Claude, Gemini, Grok, or a local model — and you can switch model mid-chat without it breaking. TypingMind runs on your own API keys, so you pay providers directly instead of a per-seat subscription, and your skills and chats stay in your own storage.

How do I install Escalation Routing in TypingMind?

Open Plugins → Skills → Install from GitHub in TypingMind and paste https://github.com/amd/gaia/tree/main/hub/agents/email/python/gaia_agent_email/skills/escalation-routing. TypingMind reads its SKILL.md and installs it as a skill you can enable per chat.

Which AI models can use Escalation Routing?

Any model you connect in TypingMind. AI skills are plain Markdown instructions rather than provider-specific code, so GPT, Claude, Gemini, Grok, and local models can all load this skill when a request matches it.

How many AI models can I use with Escalation Routing?

As many as you like. As long as a model supports skills, you can use Escalation Routing with it — GPT, Claude, Gemini, Grok, DeepSeek, Mistral, Llama and more — all on TypingMind with your own API keys.

Is the Escalation Routing AI skill free?

Yes. It is published on GitHub by amd under the MIT license. You only pay your own AI provider for the tokens you use.

What are AI skills?

An AI skill is a reusable instruction bundle that teaches an AI model how to do one specific task. It follows the open Agent Skills format: a SKILL.md file with a name and description, plus any scripts, templates or reference files the model may need. The model reads the instructions only when your request matches the skill, so an installed skill costs nothing until it is used.

How are AI skills different from plugins or MCP servers?

A plugin or MCP server gives a model new tools to call — code that runs somewhere and returns a result. An AI skill gives the model knowledge and process instead: how to approach a task, which steps to follow, what good output looks like. Skills are plain Markdown, so they need no server, no API key and no runtime, and they work with any model.

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