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生产故障分级与升级规范

Community
ConstantineChenn
生产故障分级与升级规范

用于服务不可用、接口错误、性能退化、数据异常等生产事件的分级、信息收集、沟通和升级规范。

Overview

PublisherConstantineChenn
RepositorySakikoMind
Skill name生产故障分级与升级规范
Stars
111
Forks
0
Bundled files
Instructions only
Links
  • Markdown instructions

    A SKILL.md file the model loads on demand, so it only costs tokens when a request actually matches.

  • Works with any LLM

    AI skills are plain Markdown, not provider-specific code, so this works with GPT, Claude, Gemini, Grok, or a local model.

  • Self-contained

    Everything the model needs lives in the instructions — no extra files to sync.

  • Open source

    Published by ConstantineChenn on GitHub. Read the source before you install it.

Installation

Install the 生产故障分级与升级规范 AI skill in TypingMind to use it with any LLM, or drop it into another agent that reads SKILL.md.

1

Install in TypingMind

TypingMind installs a skill straight from its GitHub folder — it reads SKILL.md, bundles the resource files, and stores the result locally.

  1. Open the app and go to Plugins → Skills.
  2. Choose "Install from GitHub".
  3. Paste the skill folder URL below and confirm.
    https://github.com/ConstantineChenn/SakikoMind/tree/main/SakikoMind/skills/production_incident
  4. Enable the skill in any chat where you want it available.
Plugins → Skills → Add skill → From GitHub URL, then paste the folder URL and press Continue.
2

Install in another agent

Any agent that reads the Agent Skills format can use this skill — copy the folder into that agent's skills directory.

Claude Code — .claude/skills
git clone --depth 1 https://github.com/ConstantineChenn/SakikoMind.git /tmp/SakikoMind
mkdir -p .claude/skills
cp -r /tmp/SakikoMind/SakikoMind/skills/production_incident .claude/skills/constantinechenn-5
Restart Claude Code after copying so it picks up the new skill.

Use it in TypingMind

Enable 生产故障分级与升级规范 in any TypingMind chat and the model takes it from there. Its name and description sit in the system prompt, and the moment a request matches, the model loads the full instructions itself — you never invoke it by hand, and it costs no tokens until it is actually used.

The model loads 生产故障分级与升级规范 on its own as soon as a request matches it.

Works with any AI model

AI skills are plain Markdown instructions rather than provider-specific code, so 生产故障分级与升级规范 is not tied to the model it was written for. Install it once in TypingMind and use it with GPT-5, Claude, Gemini, Grok, DeepSeek, Mistral, Llama, or a local model you run yourself — all on your own API keys.

  • Loaded only when it is needed

    The system prompt carries just the name and description. The instructions are fetched on the first matching request, so an idle skill costs nothing.

  • Switch models mid-chat

    Because the skill is instructions rather than code, changing model does not break it — the next model reads the same SKILL.md.

Skill instructions

This is the SKILL.md content the model loads. Read it before installing — a skill is instructions your model will follow.

生产故障分级与升级规范

适用范围

处理生产环境的访问失败、接口超时、错误率升高、关键功能不可用、数据库异常或疑似数据问题。分级用于快速组织响应,不等同于最终事故定级或根因结论。

初步分级

  • P0: 核心服务大面积不可用、疑似数据丢失或安全事件;立即升级。
  • P1: 关键流程明显受阻,影响多个用户或客户,但存在临时替代路径;优先升级。
  • P2: 局部功能异常、单一用户或可稳定复现的问题;记录后按技术支持流程处理。

最小诊断信息

按“时间、范围、现象、环境、证据”收集:首次发生时间与时区、受影响用户或功能范围、完整但脱敏的错误提示、生产或测试环境、请求 ID/追踪 ID、浏览器或客户端版本、是否可复现。不得索要密码、令牌、数据库连接串、完整日志或真实用户数据。

标准响应流程

  1. 确认是否影响核心链路,以及是否仍在扩大。
  2. 建议受影响用户保留错误时间、截图与请求 ID;避免反复提交可能产生重复订单或重复扣款的操作。
  3. 对可确认的临时措施,只说明低风险操作,例如刷新、切换网络、稍后重试或使用已知替代入口。
  4. 将分级、影响范围、时间线、已尝试措施与证据摘要交接给值班或技术负责人。
  5. 事件恢复后再补充影响说明;根因与永久修复仅以已确认的调查结果为准。

对外沟通边界

  • 使用“正在核查”“已升级处理”等可验证表述,不虚构原因或恢复时间。
  • 不公开内部服务地址、架构、监控细节、客户数据或安全控制策略。
  • 若涉及支付、数据完整性或安全风险,优先提醒用户暂停高风险操作并等待人工跟进。

升级条件

核心功能不可用、大面积用户受影响、持续错误率上升、疑似数据丢失、重复交易、数据泄露或任何安全迹象均需升级。交接信息应可让接手人复现和定位,但必须完成脱敏。

Frequently asked questions

What does the 生产故障分级与升级规范 AI skill do?

用于服务不可用、接口错误、性能退化、数据异常等生产事件的分级、信息收集、沟通和升级规范。

Why use 生产故障分级与升级规范 on TypingMind?

Because you install it once and use it with any model. 生产故障分级与升级规范 is plain Markdown rather than provider-specific code, so the same skill runs on GPT-5, Claude, Gemini, Grok, or a local model — and you can switch model mid-chat without it breaking. TypingMind runs on your own API keys, so you pay providers directly instead of a per-seat subscription, and your skills and chats stay in your own storage.

How do I install 生产故障分级与升级规范 in TypingMind?

Open Plugins → Skills → Install from GitHub in TypingMind and paste https://github.com/ConstantineChenn/SakikoMind/tree/main/SakikoMind/skills/production_incident. TypingMind reads its SKILL.md and installs it as a skill you can enable per chat.

Which AI models can use 生产故障分级与升级规范?

Any model you connect in TypingMind. AI skills are plain Markdown instructions rather than provider-specific code, so GPT, Claude, Gemini, Grok, and local models can all load this skill when a request matches it.

How many AI models can I use with 生产故障分级与升级规范?

As many as you like. As long as a model supports skills, you can use 生产故障分级与升级规范 with it — GPT, Claude, Gemini, Grok, DeepSeek, Mistral, Llama and more — all on TypingMind with your own API keys.

Is the 生产故障分级与升级规范 AI skill free?

It is published on GitHub by ConstantineChenn. Check the repository for licensing terms. You only pay your own AI provider for the tokens you use.

What are AI skills?

An AI skill is a reusable instruction bundle that teaches an AI model how to do one specific task. It follows the open Agent Skills format: a SKILL.md file with a name and description, plus any scripts, templates or reference files the model may need. The model reads the instructions only when your request matches the skill, so an installed skill costs nothing until it is used.

How are AI skills different from plugins or MCP servers?

A plugin or MCP server gives a model new tools to call — code that runs somewhere and returns a result. An AI skill gives the model knowledge and process instead: how to approach a task, which steps to follow, what good output looks like. Skills are plain Markdown, so they need no server, no API key and no runtime, and they work with any model.

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