Risk Scoring Framework logo

Risk Scoring Framework

Community
gtmagents
risk-scoring-framework

Method for calculating customer health/risk tiers using quantitative + qualitative data.

Overview

Publishergtmagents
Repositorygtm-agents
Skill namerisk-scoring-framework
Stars
428
Forks
83
Bundled files
Instructions only
LicenseApache-2.0
Links
  • Markdown instructions

    A SKILL.md file the model loads on demand, so it only costs tokens when a request actually matches.

  • Works with any LLM

    AI skills are plain Markdown, not provider-specific code, so this works with GPT, Claude, Gemini, Grok, or a local model.

  • Self-contained

    Everything the model needs lives in the instructions — no extra files to sync.

  • Open source

    Published by gtmagents on GitHub. Read the source before you install it.

Installation

Install the Risk Scoring Framework AI skill in TypingMind to use it with any LLM, or drop it into another agent that reads SKILL.md.

1

Install in TypingMind

TypingMind installs a skill straight from its GitHub folder — it reads SKILL.md, bundles the resource files, and stores the result locally.

  1. Open the app and go to Plugins → Skills.
  2. Choose "Install from GitHub".
  3. Paste the skill folder URL below and confirm.
    https://github.com/gtmagents/gtm-agents/tree/main/plugins/customer-success/skills/risk-scoring-framework
  4. Enable the skill in any chat where you want it available.
Plugins → Skills → Add skill → From GitHub URL, then paste the folder URL and press Continue.
2

Install in another agent

Any agent that reads the Agent Skills format can use this skill — copy the folder into that agent's skills directory.

Claude Code — .claude/skills
git clone --depth 1 https://github.com/gtmagents/gtm-agents.git /tmp/gtm-agents
mkdir -p .claude/skills
cp -r /tmp/gtm-agents/plugins/customer-success/skills/risk-scoring-framework .claude/skills/risk-scoring-framework
Restart Claude Code after copying so it picks up the new skill.

Use it in TypingMind

Enable Risk Scoring Framework in any TypingMind chat and the model takes it from there. Its name and description sit in the system prompt, and the moment a request matches, the model loads the full instructions itself — you never invoke it by hand, and it costs no tokens until it is actually used.

The model loads Risk Scoring Framework on its own as soon as a request matches it.

Works with any AI model

AI skills are plain Markdown instructions rather than provider-specific code, so Risk Scoring Framework is not tied to the model it was written for. Install it once in TypingMind and use it with GPT-5, Claude, Gemini, Grok, DeepSeek, Mistral, Llama, or a local model you run yourself — all on your own API keys.

  • Loaded only when it is needed

    The system prompt carries just the name and description. The instructions are fetched on the first matching request, so an idle skill costs nothing.

  • Switch models mid-chat

    Because the skill is instructions rather than code, changing model does not break it — the next model reads the same SKILL.md.

Skill instructions

This is the SKILL.md content the model loads. Read it before installing — a skill is instructions your model will follow.

Risk Scoring Framework Skill

When to Use

  • Building or tuning customer health scores that drive CS prioritization.
  • Aligning RevOps, CS, and product on what “healthy” vs “at-risk” looks like.
  • Auditing why certain segments churn or expand more than others.

Framework

  1. Signal Inventory – usage, sentiment, support, commercial, product feedback, exec engagement.
  2. Weighting & Decay – assign weights per signal, set freshness decay, define negative indicators.
  3. Tier Mapping – convert scores to tiers (green/yellow/red) with playbook hooks.
  4. Validation Loop – back-test against churn, expansion, and NPS outcomes.
  5. Governance – review cadence, owner accountability, and change management process.

Templates

  • Signal catalog spreadsheet with weights and owners.
  • Tier thresholds + play mapping sheet.
  • Validation report template comparing scores vs outcomes.

Tips

  • Combine structured data with CSM notes or sentiment highlights for context.
  • Keep tiers simple (3-4) to avoid confusion; use tags for nuance.
  • Pair with monitor-customer-health output to auto-highlight risks.

Frequently asked questions

What does the Risk Scoring Framework AI skill do?

Method for calculating customer health/risk tiers using quantitative + qualitative data.

Why use Risk Scoring Framework on TypingMind?

Because you install it once and use it with any model. Risk Scoring Framework is plain Markdown rather than provider-specific code, so the same skill runs on GPT-5, Claude, Gemini, Grok, or a local model — and you can switch model mid-chat without it breaking. TypingMind runs on your own API keys, so you pay providers directly instead of a per-seat subscription, and your skills and chats stay in your own storage.

How do I install Risk Scoring Framework in TypingMind?

Open Plugins → Skills → Install from GitHub in TypingMind and paste https://github.com/gtmagents/gtm-agents/tree/main/plugins/customer-success/skills/risk-scoring-framework. TypingMind reads its SKILL.md and installs it as a skill you can enable per chat.

Which AI models can use Risk Scoring Framework?

Any model you connect in TypingMind. AI skills are plain Markdown instructions rather than provider-specific code, so GPT, Claude, Gemini, Grok, and local models can all load this skill when a request matches it.

How many AI models can I use with Risk Scoring Framework?

As many as you like. As long as a model supports skills, you can use Risk Scoring Framework with it — GPT, Claude, Gemini, Grok, DeepSeek, Mistral, Llama and more — all on TypingMind with your own API keys.

Is the Risk Scoring Framework AI skill free?

Yes. It is published on GitHub by gtmagents under the Apache-2.0 license. You only pay your own AI provider for the tokens you use.

What are AI skills?

An AI skill is a reusable instruction bundle that teaches an AI model how to do one specific task. It follows the open Agent Skills format: a SKILL.md file with a name and description, plus any scripts, templates or reference files the model may need. The model reads the instructions only when your request matches the skill, so an installed skill costs nothing until it is used.

How are AI skills different from plugins or MCP servers?

A plugin or MCP server gives a model new tools to call — code that runs somewhere and returns a result. An AI skill gives the model knowledge and process instead: how to approach a task, which steps to follow, what good output looks like. Skills are plain Markdown, so they need no server, no API key and no runtime, and they work with any model.

View all

Set up your own AI workspace now

Get notified about new features and future giveaways by subscribing to our newsletter 👇