Zendesk

Community

jdrhyne

Zendesk

Manage Zendesk tickets, users, and support workflows through the Zendesk API. Use when searching tickets, updating support state, checking users, or exporting queue data.

Overview

Publisher	jdrhyne
Repository	`agent-skills`
Skill name	`Zendesk`
Stars	240
Forks	30
Bundled files	5
License	MIT
Links	Skill source Repository

Markdown instructions
A SKILL.md file the model loads on demand, so it only costs tokens when a request actually matches.
Works with any LLM
AI skills are plain Markdown, not provider-specific code, so this works with GPT, Claude, Gemini, Grok, or a local model.
5 bundled files
Scripts, templates, and references the model can read while it works. Files are read-only and never executed.
Open source
Published by jdrhyne on GitHub. Read the source before you install it.

Installation

Install the Zendesk AI skill in TypingMind to use it with any LLM, or drop it into another agent that reads SKILL.md.

Install in TypingMind

TypingMind installs a skill straight from its GitHub folder — it reads SKILL.md, bundles the resource files, and stores the result locally.

Open the app and go to Plugins → Skills.
Choose "Install from GitHub".
Paste the skill folder URL below and confirm.
Enable the skill in any chat where you want it available.

Plugins → Skills → Add skill → From GitHub URL, then paste the folder URL and press Continue.

Install in another agent

Any agent that reads the Agent Skills format can use this skill — copy the folder into that agent's skills directory.

Claude Code — .claude/skills

git clone --depth 1 https://github.com/jdrhyne/agent-skills.git /tmp/agent-skills
mkdir -p .claude/skills
cp -r /tmp/agent-skills/skills/zendesk .claude/skills/Zendesk

Restart Claude Code after copying so it picks up the new skill.

Use it in TypingMind

Enable Zendesk in any TypingMind chat and the model takes it from there. Its name and description sit in the system prompt, and the moment a request matches, the model loads the full instructions itself — you never invoke it by hand, and it costs no tokens until it is actually used.

The model loads Zendesk on its own as soon as a request matches it.

Works with any AI model

AI skills are plain Markdown instructions rather than provider-specific code, so Zendesk is not tied to the model it was written for. Install it once in TypingMind and use it with GPT-5, Claude, Gemini, Grok, DeepSeek, Mistral, Llama, or a local model you run yourself — all on your own API keys.

Loaded only when it is needed
The system prompt carries just the name and description. The instructions are fetched on the first matching request, so an idle skill costs nothing.
Switch models mid-chat
Because the skill is instructions rather than code, changing model does not break it — the next model reads the same SKILL.md.

Skill instructions

This is the SKILL.md content the model loads. Read it before installing — a skill is instructions your model will follow.

Zendesk

Manage Zendesk tickets, users, and support workflows through the authenticated Zendesk API.

When to Use

search tickets or support history
create or update tickets
inspect user details
export queue data for analysis
summarize current support state

Setup

Use these environment variables:

ZENDESK_SUBDOMAIN
ZENDESK_EMAIL
ZENDESK_TOKEN

Build the Zendesk auth context from those variables and confirm access before trying ticket operations.

Workflow Rules

Search before creating a ticket to avoid duplicates.
Use views or targeted search instead of listing entire queues.
Add internal notes when changing status or ownership.
Confirm destructive or customer-visible actions before sending them.
Respect Zendesk rate limits during bulk work.

Common Operations

Search tickets by status, priority, assignee, or subject before creating a new one.
Create tickets with a clear subject, customer-visible comment, and correct priority.
Update status with an internal note that explains what changed and why.
Look up users by email before editing ownership, organization, or requester fields.
Export queue data only when the user explicitly asked for a saved report.

Safety Boundaries

Do not read credentials from ad hoc files, memory stores, or chat history; use only the documented environment variables.
Do not close, merge, delete, or publicly reply to tickets without explicit confirmation.
Do not export ticket or user data to files unless the user asked for a saved artifact.
Do not send Zendesk data to any service other than the authenticated Zendesk API.

Bundled files

The model reads these on demand while the skill is loaded. They are exposed as readable files and are never executed.

Frequently asked questions

What does the Zendesk AI skill do?

Manage Zendesk tickets, users, and support workflows through the Zendesk API. Use when searching tickets, updating support state, checking users, or exporting queue data.

Why use Zendesk on TypingMind?

Because you install it once and use it with any model. Zendesk is plain Markdown rather than provider-specific code, so the same skill runs on GPT-5, Claude, Gemini, Grok, or a local model — and you can switch model mid-chat without it breaking. TypingMind runs on your own API keys, so you pay providers directly instead of a per-seat subscription, and your skills and chats stay in your own storage.

How do I install Zendesk in TypingMind?

Open Plugins → Skills → Install from GitHub in TypingMind and paste https://github.com/jdrhyne/agent-skills/tree/main/skills/zendesk. TypingMind reads its SKILL.md and bundles its files and installs it as a skill you can enable per chat.

Which AI models can use Zendesk?

Any model you connect in TypingMind. AI skills are plain Markdown instructions rather than provider-specific code, so GPT, Claude, Gemini, Grok, and local models can all load this skill when a request matches it.

How many AI models can I use with Zendesk?

As many as you like. As long as a model supports skills, you can use Zendesk with it — GPT, Claude, Gemini, Grok, DeepSeek, Mistral, Llama and more — all on TypingMind with your own API keys.

Is the Zendesk AI skill free?

Yes. It is published on GitHub by jdrhyne under the MIT license. You only pay your own AI provider for the tokens you use.

What are AI skills?

An AI skill is a reusable instruction bundle that teaches an AI model how to do one specific task. It follows the open Agent Skills format: a SKILL.md file with a name and description, plus any scripts, templates or reference files the model may need. The model reads the instructions only when your request matches the skill, so an installed skill costs nothing until it is used.

How are AI skills different from plugins or MCP servers?

A plugin or MCP server gives a model new tools to call — code that runs somewhere and returns a result. An AI skill gives the model knowledge and process instead: how to approach a task, which steps to follow, what good output looks like. Skills are plain Markdown, so they need no server, no API key and no runtime, and they work with any model.

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Overview

Installation

Install in TypingMind

Install in another agent

Use it in TypingMind

Works with any AI model

Skill instructions

Zendesk

When to Use

Setup

Workflow Rules

Common Operations

Safety Boundaries

Bundled files

Frequently asked questions

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