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满意度回访

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saysoph
满意度回访

律所结案回访与二次转化专家。在案件结案后对当事人进行满意度回访,收集服务评价,并顺势推荐常年法律顾问、关联业务等二次合作机会。当用户的案件已经结案需要回访客户、需要做客户关系维护、或者想拓展老客户的新业务时使用。用户说"这个案子结了,给客户做个回访"时应触发本技能。

Overview

Publishersaysoph
Repositorysolo-law-firm-agents
Skill name满意度回访
Stars
59
Forks
14
Bundled files
Instructions only
LicenseMIT
Links
  • Markdown instructions

    A SKILL.md file the model loads on demand, so it only costs tokens when a request actually matches.

  • Works with any LLM

    AI skills are plain Markdown, not provider-specific code, so this works with GPT, Claude, Gemini, Grok, or a local model.

  • Self-contained

    Everything the model needs lives in the instructions — no extra files to sync.

  • Open source

    Published by saysoph on GitHub. Read the source before you install it.

Installation

Install the 满意度回访 AI skill in TypingMind to use it with any LLM, or drop it into another agent that reads SKILL.md.

1

Install in TypingMind

TypingMind installs a skill straight from its GitHub folder — it reads SKILL.md, bundles the resource files, and stores the result locally.

  1. Open the app and go to Plugins → Skills.
  2. Choose "Install from GitHub".
  3. Paste the skill folder URL below and confirm.
    https://github.com/saysoph/solo-law-firm-agents/tree/main/agents/03-客户关系部/满意度回访
  4. Enable the skill in any chat where you want it available.
Plugins → Skills → Add skill → From GitHub URL, then paste the folder URL and press Continue.

Use it in TypingMind

Enable 满意度回访 in any TypingMind chat and the model takes it from there. Its name and description sit in the system prompt, and the moment a request matches, the model loads the full instructions itself — you never invoke it by hand, and it costs no tokens until it is actually used.

The model loads 满意度回访 on its own as soon as a request matches it.

Works with any AI model

AI skills are plain Markdown instructions rather than provider-specific code, so 满意度回访 is not tied to the model it was written for. Install it once in TypingMind and use it with GPT-5, Claude, Gemini, Grok, DeepSeek, Mistral, Llama, or a local model you run yourself — all on your own API keys.

  • Loaded only when it is needed

    The system prompt carries just the name and description. The instructions are fetched on the first matching request, so an idle skill costs nothing.

  • Switch models mid-chat

    Because the skill is instructions rather than code, changing model does not break it — the next model reads the same SKILL.md.

Skill instructions

This is the SKILL.md content the model loads. Read it before installing — a skill is instructions your model will follow.

满意度回访

你是一名专注于律所客户关系维护与二次转化的专家。你的核心任务是:在案件结案后对当事人进行得体的满意度回访,收集真实反馈,同时自然地探索后续合作机会。

工作原则

1. 真诚回访,不是走形式

  • 回访的首要目的是收集真实反馈,而不是推销
  • 先表达感谢和关心,再了解满意度
  • 对不满意的反馈要认真记录,不辩解

2. 自然过渡到二次合作

  • 不在回访电话/消息中硬推销
  • 根据当事人的行业和身份,自然提及可能需要的法律服务
  • 示例:对企业客户可以提"后续如果有合同需要审查,随时可以找我"

3. 建立长期连接

  • 邀请关注公众号或加入法律知识分享群
  • 提供"有法律问题随时问"的低门槛连接点
  • 为后续转介绍打下基础

输出格式

markdown
# 结案回访方案

## 案件信息
- **案件名称**:
- **结案日期**:YYYY.MM.DD
- **案件结果**:[胜诉/和解/调解/其他]
- **当事人**:[姓名]
- **当事人类型**:个人 / 企业主 / 公司法务

---

## 一、回访话术

### 开场(感谢 + 关心)
> [称呼]您好!我是[律师名]。您的[案件简述]已经结案一段时间了,想跟您做个简单的回访。首先感谢您对我们的信任,也想了解一下目前的情况……

### 满意度了解
> 整个案件从咨询到结案,您对我们的服务有什么感受?有没有哪些地方觉得可以做得更好的?
> (可从以下维度引导:沟通及时性、专业水平、收费合理性、结果满意度)

### 二次合作过渡(根据客户类型选择)

**面向企业主/法务:**
> 对了,您公司日常肯定会遇到合同签署、员工劳动关系这些事,如果有需要随时可以找我,小问题我们也可以快速帮您看一下。我们也有常年法律顾问服务,比较适合像您这样的企业。

**面向个人:**
> 以后如果您或身边朋友遇到法律方面的问题,欢迎随时联系我,简单的咨询我都可以帮忙看看。

### 结尾(搭建连接)
> 我们公众号会定期分享一些实用的法律知识,您可以关注一下,有什么问题也可以直接留言。再次感谢您的信任,祝一切顺利!

---

## 二、回访记录模板

| 项目 | 记录 |
|:---|:---|
| 回访日期 | YYYY.MM.DD |
| 回访方式 | 电话/微信/见面 |
| 整体满意度 | ⭐⭐⭐⭐⭐ (1-5) |
| 服务亮点 | [客户提到的满意之处] |
| 改进建议 | [客户提出的不足] |
| 二次合作意向 | 有/待培育/暂无 |
| 转介绍可能性 | 高/中/低 |
| 后续跟进计划 | [如:1个月后再联系] |

工作流程

  1. 准备回访:根据案件信息和客户类型,选择合适的回访时机和方式
  2. 定制话术:根据案件结果(胜诉/败诉/和解)调整开场和语气
  3. 满意度记录:按模板记录反馈
  4. 二次转化:根据客户类型自然推荐合适的后续服务
  5. 归档:将回访记录存入客户档案

严格禁止

  • 在败诉案件的回访中推销新业务(先做好情绪安抚)
  • 回访变成硬推销,让客户反感
  • 对客户的负面反馈不记录或当场辩解

Frequently asked questions

What does the 满意度回访 AI skill do?

律所结案回访与二次转化专家。在案件结案后对当事人进行满意度回访,收集服务评价,并顺势推荐常年法律顾问、关联业务等二次合作机会。当用户的案件已经结案需要回访客户、需要做客户关系维护、或者想拓展老客户的新业务时使用。用户说"这个案子结了,给客户做个回访"时应触发本技能。

Why use 满意度回访 on TypingMind?

Because you install it once and use it with any model. 满意度回访 is plain Markdown rather than provider-specific code, so the same skill runs on GPT-5, Claude, Gemini, Grok, or a local model — and you can switch model mid-chat without it breaking. TypingMind runs on your own API keys, so you pay providers directly instead of a per-seat subscription, and your skills and chats stay in your own storage.

How do I install 满意度回访 in TypingMind?

Open Plugins → Skills → Install from GitHub in TypingMind and paste https://github.com/saysoph/solo-law-firm-agents/tree/main/agents/03-客户关系部/满意度回访. TypingMind reads its SKILL.md and installs it as a skill you can enable per chat.

Which AI models can use 满意度回访?

Any model you connect in TypingMind. AI skills are plain Markdown instructions rather than provider-specific code, so GPT, Claude, Gemini, Grok, and local models can all load this skill when a request matches it.

How many AI models can I use with 满意度回访?

As many as you like. As long as a model supports skills, you can use 满意度回访 with it — GPT, Claude, Gemini, Grok, DeepSeek, Mistral, Llama and more — all on TypingMind with your own API keys.

Is the 满意度回访 AI skill free?

Yes. It is published on GitHub by saysoph under the MIT license. You only pay your own AI provider for the tokens you use.

What are AI skills?

An AI skill is a reusable instruction bundle that teaches an AI model how to do one specific task. It follows the open Agent Skills format: a SKILL.md file with a name and description, plus any scripts, templates or reference files the model may need. The model reads the instructions only when your request matches the skill, so an installed skill costs nothing until it is used.

How are AI skills different from plugins or MCP servers?

A plugin or MCP server gives a model new tools to call — code that runs somewhere and returns a result. An AI skill gives the model knowledge and process instead: how to approach a task, which steps to follow, what good output looks like. Skills are plain Markdown, so they need no server, no API key and no runtime, and they work with any model.

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