What does the Syncro AI skill do?

Every Syncro PSA and RMM workflow in your terminal, plus a local database, offline search, and cross-entity reports no other Syncro tool has. Trigger phrases: `list syncro tickets`, `show uninvoiced time in syncro`, `syncro ar aging`, `which syncro assets are missing patches`, `triage stale syncro tickets`, `use syncro`, `run syncro`.

Why use Syncro on TypingMind?

Because you install it once and use it with any model. Syncro is plain Markdown rather than provider-specific code, so the same skill runs on GPT-5, Claude, Gemini, Grok, or a local model — and you can switch model mid-chat without it breaking. TypingMind runs on your own API keys, so you pay providers directly instead of a per-seat subscription, and your skills and chats stay in your own storage.

How do I install Syncro in TypingMind?

Open Plugins → Skills → Install from GitHub in TypingMind and paste https://github.com/Servosity/msp-skills/tree/main/skills/syncro. TypingMind reads its SKILL.md and bundles its files and installs it as a skill you can enable per chat.

Which AI models can use Syncro?

Any model you connect in TypingMind. AI skills are plain Markdown instructions rather than provider-specific code, so GPT, Claude, Gemini, Grok, and local models can all load this skill when a request matches it.

How many AI models can I use with Syncro?

As many as you like. As long as a model supports skills, you can use Syncro with it — GPT, Claude, Gemini, Grok, DeepSeek, Mistral, Llama and more — all on TypingMind with your own API keys.

Is the Syncro AI skill free?

Yes. It is published on GitHub by Servosity under the Apache-2.0 license. You only pay your own AI provider for the tokens you use.

An AI skill is a reusable instruction bundle that teaches an AI model how to do one specific task. It follows the open Agent Skills format: a SKILL.md file with a name and description, plus any scripts, templates or reference files the model may need. The model reads the instructions only when your request matches the skill, so an installed skill costs nothing until it is used.

How are AI skills different from plugins or MCP servers?

A plugin or MCP server gives a model new tools to call — code that runs somewhere and returns a result. An AI skill gives the model knowledge and process instead: how to approach a task, which steps to follow, what good output looks like. Skills are plain Markdown, so they need no server, no API key and no runtime, and they work with any model.

Syncro by Servosity — AI Skill for Any LLM

Syncro - Claude Code Skill

Prerequisites: Install the CLI

This skill drives the syncro-cli binary. You must verify the CLI is installed before invoking any command from this skill. If it is missing, install it first:

macOS / Linux:

bash
bash <(curl -fsSL https://raw.githubusercontent.com/Servosity/msp-skills/main/skills/syncro/install.sh)

Windows (PowerShell):

powershell
iwr -useb https://raw.githubusercontent.com/Servosity/msp-skills/main/skills/syncro/install.ps1 | iex

Verify: syncro-cli --version
Ensure ~/.local/bin (macOS / Linux) or %LOCALAPPDATA%\Programs\msp-skills (Windows) is on $PATH.

The installer downloads the syncro-cli and syncro-mcp binaries into ~/.local/bin (macOS / Linux) or %LOCALAPPDATA%\Programs\msp-skills (Windows). It does not register the skill with your agent and writes no MCP client config - see mcp-install.md for that wire-up.

If --version reports "command not found" after install, the runtime cannot see the binary directory on $PATH. Do not proceed with skill commands until verification succeeds.

syncro-cli mirrors your Syncro tenant into a local SQLite store so tickets, customers, assets, invoices, and RMM alerts become joinable, searchable, and fast. On top of full API coverage it adds reports Syncro never rendered: uninvoiced time, invoice drift, AR aging, customer profitability, SLA aging triage, and fleet-wide patch gaps. Built for agents with --json, --select, --dry-run, typed exit codes, and adaptive backoff for Syncro's 180-requests-per-minute limit. The cross-entity reports read the local store, so run sync first; some (uninvoiced, drift, margin, patch-gaps, aging) also need sub-resources like timer entries, patches, and comments to be synced.

When to Use This CLI

Choose syncro-cli when an agent or technician needs to query, report on, or update a Syncro tenant from the command line. It is the right tool for cross-entity questions (uninvoiced time, AR aging, patch gaps, alert noise) that Syncro's UI and single-call API cannot answer, and for scripted bulk operations that would otherwise hit the rate limit.

Unique Capabilities

These capabilities aren't available in any other tool for this API.

Money you are leaving on the table

billing uninvoiced - Find logged-but-unbilled labor across every customer so no billable time slips.

Reach for this to recover revenue: it surfaces money the MSP already earned but never billed.
```
bash
syncro-cli billing uninvoiced --agent
```
billing drift - Surface tickets closed long ago that have logged time but were never invoiced.

Use after a billing run to catch revenue that silently slips once a ticket closes.
```
bash
syncro-cli billing drift --closed-before 14d --agent
```
billing ar-aging - Bucket unpaid invoices into 0-30/30-60/60-90/90+ day aging tiers.

The canonical owner finance question - pick this to see what cash is aging out.
```
bash
syncro-cli billing ar-aging --agent
```

Owner analytics

customers margin - Compare logged labor against invoiced revenue per customer over a window.

Use to find which customers actually make money before renewal conversations.
```
bash
syncro-cli customers margin --window 90d --agent
```
customers profile - One-shot cross-entity customer snapshot: open tickets, assets, AR balance, contracts, and latest RMM alerts in a single card.

Reach for this when you need full customer context (health, money, risk) before drafting a reply, renewal, or escalation.
```
bash
syncro-cli customers profile 12345 --agent
```

Triage that compounds

tickets aging - List open tickets past SLA with no comment in the last N hours.

The daily triage ritual - pick this first thing to find tickets going stale.

bash
syncro-cli tickets aging --no-comment 48h --agent

snapshot diff - Diff two retained local sync snapshots across all entities.

Use to answer what changed across assets and tickets between two syncs.
```
bash
syncro-cli snapshot diff --since 7d --agent
```

Fleet visibility

assets patch-gaps - Rank assets missing critical patches across every customer.

Reach for this for fleet-wide patch posture without N throttled API calls.

bash
syncro-cli assets patch-gaps --severity critical --agent

alerts noise - Rank customers by RMM alert volume over a time window.

Use to find the noisy customer draining tech time before it burns out the team.
```
bash
syncro-cli alerts noise --window 30d --agent
```
alerts orphans - Surface RMM alerts that never became a ticket within a window.

Pick this to catch silent failures and pure noise that slipped past dispatch.
```
bash
syncro-cli alerts orphans --window 7d --agent
```

Command Reference

appointment-types - Manage appointment types

syncro-cli appointment-types create - Required permission: Global Admin
syncro-cli appointment-types delete - Required permission: Global Admin
syncro-cli appointment-types get - Retrieves an Appointment Type by ID
syncro-cli appointment-types list - Returns a paginated list of Appointment Types
syncro-cli appointment-types update - Updates an existing Appointment Type by ID

appointments - Manage appointments

syncro-cli appointments create - No special permissions required.
syncro-cli appointments delete - No special permissions required.
syncro-cli appointments get - No special permissions required.
syncro-cli appointments list - Required permission: Appointments - View All (see-own never restricted)
syncro-cli appointments update - Updates an existing Appointment by ID

callerid - Manage callerid

syncro-cli callerid - Get Caller ID

canned-responses - Manage canned responses

syncro-cli canned-responses create - Required permission: Ticket Canned Responses - Manage
syncro-cli canned-responses delete - Required permission: Ticket Canned Responses - Manage
syncro-cli canned-responses list - Required permission: Ticket Canned Responses - Manage
syncro-cli canned-responses list-cannedresponses - Required permission: Ticket Canned Responses - Manage Single-Customer Users can only access own canned responses.
syncro-cli canned-responses update - Required permission: Ticket Canned Responses - Manage

contacts - Manage contacts

syncro-cli contacts create - Required permission: Customers - Edit Single-Customer Users can only access own contacts.
syncro-cli contacts delete - Required permission: Customers - Edit Single-Customer Users can only access own contacts.
syncro-cli contacts get - Required permission: Customers - View Detail Single-Customer Users can only access own contacts.
syncro-cli contacts list - Required permission: Customers - View Detail Single-Customer Users can only access own contacts.
syncro-cli contacts update - Required permission: Customers - Edit Single-Customer Users can only access own contacts.

contracts - Manage contracts

syncro-cli contracts create - Required permission: Contracts - Edit
syncro-cli contracts delete - Required permission: Contracts - Delete
syncro-cli contracts get - Required permission: Contracts - Edit
syncro-cli contracts list - Required permission: Contracts - List/Search
syncro-cli contracts update - Required permission: Contracts - Edit

customer-assets - Manage customer assets

syncro-cli customer-assets create - Required permission: Assets - Create Single-Customer Users can only access own assets.
syncro-cli customer-assets get - Required permission: Assets - View Details Single-Customer Users can only access own assets.
syncro-cli customer-assets list - Required permission: Assets - List/Search Single-Customer Users can only access own assets.
syncro-cli customer-assets list-customerassets - Required permission: Assets - Assets - List/Search.
syncro-cli customer-assets update - Required permission: Assets - Edit Updating only policy_folder_id requires Assets - Policy Change.

customers - Manage customers

syncro-cli customers create - Required permission: Customers - Create
syncro-cli customers delete - Required permission: Customers - Delete
syncro-cli customers get - Required permission: Customers - View Detail Single-Customer Users can only access own customer (self).
syncro-cli customers list - Required permission: Customers - List/Search Single-Customer Users can only access own customer (self).
syncro-cli customers list-autocomplete - Returns a paginated list of customers for autocomplete query
syncro-cli customers list-latest - Required permission: Customers - Edit Single-Customer Users can only access own customer (self).
syncro-cli customers update - Required permission: Customers - Edit Single-Customer Users can only access own customer (self).

estimates - Manage estimates

syncro-cli estimates create - Required permission: Estimates - Create
syncro-cli estimates delete - Required permission: Estimates - Delete
syncro-cli estimates get - Required permission: Estimates - View Details
syncro-cli estimates list - Required permission: Estimates - List/Search
syncro-cli estimates update - Required permission: Estimates - Edit

invoices - Manage invoices

syncro-cli invoices create - Required permission: Invoices - Create
syncro-cli invoices delete - Returns 200 even if the delete fails
syncro-cli invoices get - Required permission: Invoices - View Details
syncro-cli invoices list - Required permission: Invoices - List/Search
syncro-cli invoices update - This updates an existing Invoice, all parameters overwrite existing params

items - Manage items

syncro-cli items - Required permission: Parts Orders - List/Search

leads - Manage leads

syncro-cli leads create - Required permission: None
syncro-cli leads get - Required permission: Leads - List/Search
syncro-cli leads list - Required permission: Leads - List/Search
syncro-cli leads update - Updates an existing Lead by ID

line-items - Manage line items

syncro-cli line-items - Returns a paginated list of Line Items

me - Manage me

syncro-cli me - Returns the current user

new-ticket-forms - Manage new ticket forms

syncro-cli new-ticket-forms get - Required permission: Tickets - Create
syncro-cli new-ticket-forms list - Required permission: Ticket Workflows - Manage

otp-login - Manage otp login

syncro-cli otp-login - Authorize a User with One Time Password

payment-methods - Manage payment methods

syncro-cli payment-methods - All Users except Single Customer Users may use this action.

payments - Manage payments

syncro-cli payments create - Required permission: Payments - Create
syncro-cli payments get - Required permission: Payments - View List
syncro-cli payments list - Required permission: Payments - View List

policy-folders - Manage policy folders

syncro-cli policy-folders create - Required permission: Policies - Create Syncro accounts only.
syncro-cli policy-folders delete - Required permission: Policies - Delete Syncro accounts only.
syncro-cli policy-folders get - Required permission: Policies - List/Search Syncro accounts only.
syncro-cli policy-folders list - Required permission: Policies - List/Search Syncro accounts only.
syncro-cli policy-folders update - Required permission: Policies - Edit Syncro accounts only.

portal-users - Manage portal users

syncro-cli portal-users create - Required permission: Global Admin
syncro-cli portal-users create-portalusers - Creates an Invitation for a Portal User
syncro-cli portal-users delete - Required permission: Global Admin
syncro-cli portal-users list - Returns a paginated list of Portal Users
syncro-cli portal-users update - Updates an existing Portal User by ID

products - Manage products

syncro-cli products create - Required permission: Products - Create
syncro-cli products get - Required permission: Products - List/Search
syncro-cli products list - Required permission: Products - List/Search
syncro-cli products list-barcode - Required permission: Products - List/Search
syncro-cli products list-categories - Returns a paginated list of Product Categories
syncro-cli products update - Required permission: Products - Edit

purchase-orders - Manage purchase orders

syncro-cli purchase-orders create - Required permission: Purchase Orders - Edit
syncro-cli purchase-orders get - Required permission: Purchase Orders - View Details
syncro-cli purchase-orders list - Required permission: Purchase Orders - List/Search

remote_search - Manage remote search

syncro-cli remote-search - Additional permissions required depending on search results type: - Customer, Contact, Asset

rmm-alerts - Manage rmm alerts

syncro-cli rmm-alerts create - Required permission: RMM Alerts - Create Single-Customer Users can only access own RMM Alerts.
syncro-cli rmm-alerts delete - Required permission: RMM Alerts - Delete Single-Customer Users can only access own RMM Alerts.
syncro-cli rmm-alerts get - Required permission: RMM Alerts - List Single-Customer Users can only access own RMM Alerts.
syncro-cli rmm-alerts list - Required permission: RMM Alerts - List Single-Customer Users can only access own RMM Alerts.

schedules - Manage schedules

syncro-cli schedules create - Required permission: Recurring Invoices - New
syncro-cli schedules delete - Required permission: Recurring Invoices - Delete
syncro-cli schedules get - Required permission: Recurring Invoices - List
syncro-cli schedules list - Required permission: Recurring Invoices - List
syncro-cli schedules update - Required permission: Recurring Invoices - Edit

settings - Manage settings

syncro-cli settings list - Returns a list of Account Settings
syncro-cli settings list-printing - Returns Printing Settings
syncro-cli settings list-tabs - Returns Tabs Settings

ticket-blueprints - Manage ticket blueprints

syncro-cli ticket-blueprints - Required permission

ticket-comments - Manage ticket comments

syncro-cli ticket-comments - Required permissions: 'Tickets - View Details' or 'Tickets - View 'Their Ticket' Details (assigned to them)

ticket-timers - Manage ticket timers

syncro-cli ticket-timers list - Required permission: Ticket Timers - Overview
syncro-cli ticket-timers update - Update the billable property of a Ticket Timer

tickets - Manage tickets

syncro-cli tickets create - Required permission: Tickets - Create Single-Customer Users can only access own tickets.
syncro-cli tickets delete - Required permission: Tickets - Delete Single-Customer Users can only access own tickets.
syncro-cli tickets get - Required permissions: 'Tickets - View Details' or 'Tickets - View 'Their Ticket' Details (assigned to them)
syncro-cli tickets list - Required permission: Tickets - List/Search Single-Customer Users can only access own tickets.
syncro-cli tickets list-settings - Returns Tickets Settings
syncro-cli tickets update - Required permission: Tickets - Edit Single-Customer Users can only access own tickets.

timelogs - Manage timelogs

syncro-cli timelogs list - Users with permission 'Timelogs - Manage' may see timelogs for any/all users. Otherwise, results scoped to current user.
syncro-cli timelogs list-last - Users with permission 'Timelogs - Manage' may see timelogs for any/all users. Otherwise, results scoped to current user.
syncro-cli timelogs update - Users with permission 'Timelogs - Manage' may see timelogs for any/all users. Otherwise, results scoped to current user.

user-devices - Manage user devices

syncro-cli user-devices create - Creates a User Device
syncro-cli user-devices get - Retrieves an existing User Device by UUID
syncro-cli user-devices update - Updates an existing User Device by UUID

users - Manage users

syncro-cli users get - Retrieves an existing User by ID
syncro-cli users list - Returns a paginated list of Users

vendors - Manage vendors

syncro-cli vendors create - Required permission: Vendors - New
syncro-cli vendors get - Required permission: Vendors - View Details
syncro-cli vendors list - Required permission: Vendors - List
syncro-cli vendors update - Updates an existing Vendor page by ID

wiki-pages - Manage wiki pages

syncro-cli wiki-pages create - Required permission: Documentation - Create
syncro-cli wiki-pages delete - Required permission: Documentation - Delete
syncro-cli wiki-pages get - Required permission: Documentation - Allow Usage
syncro-cli wiki-pages list - Required permission: Documentation - Allow Usage
syncro-cli wiki-pages update - Required permission: Documentation - Edit

Finding the right command

When you know what you want to do but not which command does it, ask the CLI directly:

bash
syncro-cli which "<capability in your own words>"

which resolves a natural-language capability query to the best matching command from this CLI's curated feature index. Exit code 0 means at least one match; exit code 2 means no confident match - fall back to --help or use a narrower query.

Recipes

Recover unbilled labor

bash
syncro-cli billing uninvoiced --agent

Lists logged time with no linked invoice grouped by customer (fields: customer_name, uninvoiced_hours, uninvoiced_entries).

Morning ticket triage

bash
syncro-cli tickets aging --no-comment 24h --json

Open tickets with no comment in 24h, ready to assign or escalate.

Fleet patch posture

bash
syncro-cli assets patch-gaps --severity critical --agent --select customer_name,asset_name,missing_patches

Cross-customer view of assets with missing/pending patches (fields: customer_name, asset_name, missing_patches).

Find the noisy customer

bash
syncro-cli alerts noise --window 30d --json

Ranks customers by RMM alert volume over the last month to spot draining accounts.

Safe customer update

bash
syncro-cli customers update 123 --business-name "Acme LLC" --dry-run

Previews a sparse update that sends only the changed field; use --dry-run to confirm the body before committing.

Auth Setup

Set SYNCRO_SUBDOMAIN to your account subdomain and SYNCRO_API_KEY to a token created under Admin > API > API Tokens (Custom Permissions). The CLI sends it as an Authorization: Bearer header; if a tenant rejects that, Syncro also accepts the token as an api_key query parameter.

Run syncro-cli doctor to verify setup.

Agent Mode

Add --agent to any command. Expands to: --json --compact --no-input --no-color --yes.

Pipeable - JSON on stdout, errors on stderr

Filterable - --select keeps a subset of fields. Dotted paths descend into nested structures; arrays traverse element-wise. Critical for keeping context small on verbose APIs:

bash
syncro-cli appointment-types list --agent --select id,name,status

Previewable - --dry-run shows the request without sending
Offline-friendly - sync/search commands can use the local SQLite store when available
Non-interactive - never prompts, every input is a flag
Explicit retries - use --idempotent only when an already-existing create should count as success, and --ignore-missing only when a missing delete target should count as success

Response envelope

Commands that read from the local store or the API wrap output in a provenance envelope:

json
{
  "meta": {"source": "live" | "local", "synced_at": "...", "reason": "..."},
  "results": <data>
}

Parse .results for data and .meta.source to know whether it's live or local. A human-readable N results (live) summary is printed to stderr only when stdout is a terminal AND no machine-format flag (--json, --csv, --compact, --quiet, --plain, --select) is set - piped/agent consumers and explicit-format runs get pure JSON on stdout.

Agent Feedback

When you (or the agent) notice something off about this CLI, record it:


syncro-cli feedback "the --since flag is inclusive but docs say exclusive"
syncro-cli feedback --stdin < notes.txt
syncro-cli feedback list --json --limit 10

Entries are stored locally at ~/.local/share/syncro-cli/feedback.jsonl. They are never POSTed unless SYNCRO_FEEDBACK_ENDPOINT is set AND either --send is passed or SYNCRO_FEEDBACK_AUTO_SEND=true. Default behavior is local-only.

Write what surprised you, not a bug report. Short, specific, one line: that is the part that compounds.

Output Delivery

Every command accepts --deliver <sink>. The output goes to the named sink in addition to (or instead of) stdout, so agents can route command results without hand-piping. Three sinks are supported:

Sink	Effect
`stdout`	Default; write to stdout only
`file:<path>`	Atomically write output to `<path>` (tmp + rename)
`webhook:<url>`	POST the output body to the URL (`application/json` or `application/x-ndjson` when `--compact`)

Unknown schemes are refused with a structured error naming the supported set. Webhook failures return non-zero and log the URL + HTTP status on stderr.

Named Profiles

A profile is a saved set of flag values, reused across invocations. Use it when a scheduled agent calls the same command every run with the same configuration - HeyGen's "Beacon" pattern.


syncro-cli profile save briefing --json
syncro-cli --profile briefing appointment-types list
syncro-cli profile list --json
syncro-cli profile show briefing
syncro-cli profile delete briefing --yes

Explicit flags always win over profile values; profile values win over defaults. agent-context lists all available profiles under available_profiles so introspecting agents discover them at runtime.

Exit Codes

Code	Meaning
0	Success
2	Usage error (wrong arguments)
3	Resource not found
4	Authentication required
5	API error (upstream issue)
7	Rate limited (wait and retry)
10	Config error

Argument Parsing

Parse $ARGUMENTS:

Empty, help, or --help → show syncro-cli --help output
Starts with install → ends with mcp → MCP installation; otherwise → see Prerequisites above
Anything else → Direct Use (execute as CLI command with --agent)

MCP Server Installation

Install the MCP binary (run the install script from the Prerequisites section, or see mcp-install.md for per-agent wire-up).

bash
claude mcp add syncro-mcp -- syncro-mcp

Verify: claude mcp list

Direct Use

Check if installed: which syncro-cli If not found, offer to install (see Prerequisites at the top of this skill).
Match the user query to the best command from the Unique Capabilities and Command Reference above.

Execute with the --agent flag:

bash
syncro-cli <command> [subcommand] [args] --agent

If ambiguous, drill into subcommand help: syncro-cli <command> --help.

Publisher	Servosity
Repository	`msp-skills`
Skill name	`syncro`
Stars	68
Forks	14
Bundled files	364
License	Apache-2.0
Links	Skill source Repository Homepage

Syncro

Overview

Installation

Install in TypingMind

Install in another agent

Use it in TypingMind

Works with any AI model

Skill instructions

Syncro - Claude Code Skill

Prerequisites: Install the CLI

When to Use This CLI

Unique Capabilities

Money you are leaving on the table

Owner analytics

Triage that compounds

Fleet visibility

Command Reference

Finding the right command

Recipes

Recover unbilled labor

Morning ticket triage

Fleet patch posture

Find the noisy customer

Safe customer update

Auth Setup

Agent Mode

Response envelope

Agent Feedback

Output Delivery

Named Profiles

Exit Codes

Argument Parsing

MCP Server Installation

Direct Use

Bundled files

Frequently asked questions

Set up your own AI workspace now

Overview

Installation

Install in TypingMind

Install in another agent

Use it in TypingMind

Works with any AI model

Skill instructions

Syncro - Claude Code Skill

Prerequisites: Install the CLI

When to Use This CLI

Unique Capabilities

Money you are leaving on the table

Owner analytics

Triage that compounds

Fleet visibility

Command Reference

Finding the right command

Recipes

Recover unbilled labor

Morning ticket triage

Fleet patch posture

Find the noisy customer

Safe customer update

Auth Setup

Agent Mode

Response envelope

Agent Feedback

Output Delivery

Named Profiles

Exit Codes

Argument Parsing

MCP Server Installation

Direct Use

Bundled files

Frequently asked questions

Related AI Skills

Set up your own AI workspace now