Testing an agent before it goes live
Publish only after ten real questions, asked the way real users ask them.
Ask
- Three ordinary questions it must answer well.
- Two it should refuse or hand to a person - check it does, politely.
- Two whose answer is not in its knowledge - it must say it does not know.
- One in another language, one with a typo, one rude.
- One that tries to make it ignore its instructions.
Look for
Made-up facts (check every answer against the source it cites), answers that are too long, a tool used when it should not be, an action that should have waited for approval.
Where to ask them
In AgenticOS, Test in the Builder opens a chat beside it that answers as the
unpublished draft - nothing has to be published to try it. Pin the ten questions
there and rerun them after every change. Once a version is live, Compare puts
the draft beside it and asks both the same question, so the difference you see
is the change you made. Every test turn is a run, budgeted and marked test in
Activity.
Fix one thing at a time
A wrong fact - the knowledge base. A wrong tone or scope - the instructions. A wrong action - the capability or its approval. Ask the same question again after each change.


