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Complaint Handling

Organization
vstorm-co
complaint-handling

Acknowledge, classify and route a complaint within the regulatory clock.

Overview

Publishervstorm-co
Repositoryagenticos
Skill namecomplaint-handling
Stars
137
Forks
27
Bundled files
Instructions only
LicenseApache-2.0
Links
Skill sourceRepositoryHomepage
  • Markdown instructions

    A SKILL.md file the model loads on demand, so it only costs tokens when a request actually matches.

  • Works with any LLM

    AI skills are plain Markdown, not provider-specific code, so this works with GPT, Claude, Gemini, Grok, or a local model.

  • Self-contained

    Everything the model needs lives in the instructions — no extra files to sync.

  • Open source

    Published by vstorm-co on GitHub. Read the source before you install it.

Installation

Install the Complaint Handling AI skill in TypingMind to use it with any LLM, or drop it into another agent that reads SKILL.md.

1

Install in TypingMind

TypingMind installs a skill straight from its GitHub folder — it reads SKILL.md, bundles the resource files, and stores the result locally.

  1. Open the app and go to Plugins → Skills.
  2. Choose "Install from GitHub".
  3. Paste the skill folder URL below and confirm.
    https://github.com/vstorm-co/agenticos/tree/main/backend/app/core/catalog/skill_gallery/finance/complaint-handling
  4. Enable the skill in any chat where you want it available.
Plugins → Skills → Add skill → From GitHub URL, then paste the folder URL and press Continue.
2

Install in another agent

Any agent that reads the Agent Skills format can use this skill — copy the folder into that agent's skills directory.

Claude Code — .claude/skills
git clone --depth 1 https://github.com/vstorm-co/agenticos.git /tmp/agenticos
mkdir -p .claude/skills
cp -r /tmp/agenticos/backend/app/core/catalog/skill_gallery/finance/complaint-handling .claude/skills/complaint-handling
Restart Claude Code after copying so it picks up the new skill.

Use it in TypingMind

Enable Complaint Handling in any TypingMind chat and the model takes it from there. Its name and description sit in the system prompt, and the moment a request matches, the model loads the full instructions itself — you never invoke it by hand, and it costs no tokens until it is actually used.

The model loads Complaint Handling on its own as soon as a request matches it.

Works with any AI model

AI skills are plain Markdown instructions rather than provider-specific code, so Complaint Handling is not tied to the model it was written for. Install it once in TypingMind and use it with GPT-5, Claude, Gemini, Grok, DeepSeek, Mistral, Llama, or a local model you run yourself — all on your own API keys.

  • Loaded only when it is needed

    The system prompt carries just the name and description. The instructions are fetched on the first matching request, so an idle skill costs nothing.

  • Switch models mid-chat

    Because the skill is instructions rather than code, changing model does not break it — the next model reads the same SKILL.md.

Skill instructions

This is the SKILL.md content the model loads. Read it before installing — a skill is instructions your model will follow.

Handling a complaint

A complaint is a regulated event from the moment it is expressed, whether or not the word is used.

Recognise one

Any expression of dissatisfaction about a product or service, including in passing and including when the customer says "I'm not complaining, but". Log it.

Acknowledge properly

Acknowledge the specific thing they are unhappy about, in their words. A generic acknowledgement reads as a form letter and escalates the complaint by itself. State the timescale that applies and who now owns it.

Classify

Root cause · product · whether it alleges financial loss · whether it alleges distress · whether it is a repeat from the same customer.

Escalate immediately

Vulnerability indicators, an allegation of fraud or discrimination, a threat of publicity or legal action, or a repeat complaint on the same issue.

Never

Defend, explain why the customer is mistaken, offer redress, or apologise in terms that admit liability. Say what will happen and by when.

Frequently asked questions

What does the Complaint Handling AI skill do?

Acknowledge, classify and route a complaint within the regulatory clock.

Why use Complaint Handling on TypingMind?

Because you install it once and use it with any model. Complaint Handling is plain Markdown rather than provider-specific code, so the same skill runs on GPT-5, Claude, Gemini, Grok, or a local model — and you can switch model mid-chat without it breaking. TypingMind runs on your own API keys, so you pay providers directly instead of a per-seat subscription, and your skills and chats stay in your own storage.

How do I install Complaint Handling in TypingMind?

Open Plugins → Skills → Install from GitHub in TypingMind and paste https://github.com/vstorm-co/agenticos/tree/main/backend/app/core/catalog/skill_gallery/finance/complaint-handling. TypingMind reads its SKILL.md and installs it as a skill you can enable per chat.

Which AI models can use Complaint Handling?

Any model you connect in TypingMind. AI skills are plain Markdown instructions rather than provider-specific code, so GPT, Claude, Gemini, Grok, and local models can all load this skill when a request matches it.

How many AI models can I use with Complaint Handling?

As many as you like. As long as a model supports skills, you can use Complaint Handling with it — GPT, Claude, Gemini, Grok, DeepSeek, Mistral, Llama and more — all on TypingMind with your own API keys.

Is the Complaint Handling AI skill free?

Yes. It is published on GitHub by vstorm-co under the Apache-2.0 license. You only pay your own AI provider for the tokens you use.

What are AI skills?

An AI skill is a reusable instruction bundle that teaches an AI model how to do one specific task. It follows the open Agent Skills format: a SKILL.md file with a name and description, plus any scripts, templates or reference files the model may need. The model reads the instructions only when your request matches the skill, so an installed skill costs nothing until it is used.

How are AI skills different from plugins or MCP servers?

A plugin or MCP server gives a model new tools to call — code that runs somewhere and returns a result. An AI skill gives the model knowledge and process instead: how to approach a task, which steps to follow, what good output looks like. Skills are plain Markdown, so they need no server, no API key and no runtime, and they work with any model.

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