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Contact Center/Web

Organization
zoom
contact-center/web

Zoom Contact Center SDK for Web. Use for web chat/video/campaign embeds, engagement event handling, app-context integrations, and Smart Embed postMessage workflows.

Overview

Publisherzoom
Repositoryskills
Skill namecontact-center/web
Stars
78
Forks
16
Bundled files
5
LicenseMIT
Links
Skill sourceRepository
  • Markdown instructions

    A SKILL.md file the model loads on demand, so it only costs tokens when a request actually matches.

  • Works with any LLM

    AI skills are plain Markdown, not provider-specific code, so this works with GPT, Claude, Gemini, Grok, or a local model.

  • 5 bundled files

    Scripts, templates, and references the model can read while it works. Files are read-only and never executed.

  • Open source

    Published by zoom on GitHub. Read the source before you install it.

Installation

Install the Contact Center/Web AI skill in TypingMind to use it with any LLM, or drop it into another agent that reads SKILL.md.

1

Install in TypingMind

TypingMind installs a skill straight from its GitHub folder — it reads SKILL.md, bundles the resource files, and stores the result locally.

  1. Open the app and go to Plugins → Skills.
  2. Choose "Install from GitHub".
  3. Paste the skill folder URL below and confirm.
  4. Enable the skill in any chat where you want it available.
Plugins → Skills → Add skill → From GitHub URL, then paste the folder URL and press Continue.
2

Install in another agent

Any agent that reads the Agent Skills format can use this skill — copy the folder into that agent's skills directory.

Claude Code — .claude/skills
git clone --depth 1 https://github.com/zoom/skills.git /tmp/skills
mkdir -p .claude/skills
cp -r /tmp/skills/skills/contact-center/web .claude/skills/zoom-contact-center-web
Restart Claude Code after copying so it picks up the new skill.

Use it in TypingMind

Enable Contact Center/Web in any TypingMind chat and the model takes it from there. Its name and description sit in the system prompt, and the moment a request matches, the model loads the full instructions itself — you never invoke it by hand, and it costs no tokens until it is actually used.

The model loads Contact Center/Web on its own as soon as a request matches it.

Works with any AI model

AI skills are plain Markdown instructions rather than provider-specific code, so Contact Center/Web is not tied to the model it was written for. Install it once in TypingMind and use it with GPT-5, Claude, Gemini, Grok, DeepSeek, Mistral, Llama, or a local model you run yourself — all on your own API keys.

  • Loaded only when it is needed

    The system prompt carries just the name and description. The instructions are fetched on the first matching request, so an idle skill costs nothing.

  • Switch models mid-chat

    Because the skill is instructions rather than code, changing model does not break it — the next model reads the same SKILL.md.

Skill instructions

This is the SKILL.md content the model loads. Read it before installing — a skill is instructions your model will follow.

Zoom Contact Center SDK - Web

Current public changelog release: 5.6.0 (verified 2026-07-10). New coverage includes Agent UI V3/Prism video updates, authenticated consumer chat history, campaign digital front door, Dynamics CRM full-screen/share/remote control, CTI/PWA Cobrowse, additional locales, and campaign script-load fallback protection. Account feature flags still govern rollout.

Official docs:

Quick Links

  1. concepts/lifecycle-and-events.md
  2. examples/app-context-and-state.md
  3. references/web-reference-map.md
  4. troubleshooting/common-issues.md

Integration Modes

  1. Contact Center App in Zoom client:
  • Zoom Apps SDK engagement APIs/events.
  1. External website embed:
  • Campaign SDK/web scripts (zoomCampaignSdk pattern).
  • Video client initialization pattern.
  1. Smart Embed:
  • iframe + postMessage event contract.

Hard Guardrails

  • For campaign SDK, gate calls behind zoomCampaignSdk:ready.
  • Persist state by engagementId.
  • Expect context switching and background app behavior.
  • Validate CSP and allow-list settings before debugging logic.

Chaining

Operations

  • RUNBOOK.md - 5-minute preflight and debugging checklist.

Bundled files

The model reads these on demand while the skill is loaded. They are exposed as readable files and are never executed.

Frequently asked questions

What does the Contact Center/Web AI skill do?

Zoom Contact Center SDK for Web. Use for web chat/video/campaign embeds, engagement event handling, app-context integrations, and Smart Embed postMessage workflows.

Why use Contact Center/Web on TypingMind?

Because you install it once and use it with any model. Contact Center/Web is plain Markdown rather than provider-specific code, so the same skill runs on GPT-5, Claude, Gemini, Grok, or a local model — and you can switch model mid-chat without it breaking. TypingMind runs on your own API keys, so you pay providers directly instead of a per-seat subscription, and your skills and chats stay in your own storage.

How do I install Contact Center/Web in TypingMind?

Open Plugins → Skills → Install from GitHub in TypingMind and paste https://github.com/zoom/skills/tree/main/skills/contact-center/web. TypingMind reads its SKILL.md and bundles its files and installs it as a skill you can enable per chat.

Which AI models can use Contact Center/Web?

Any model you connect in TypingMind. AI skills are plain Markdown instructions rather than provider-specific code, so GPT, Claude, Gemini, Grok, and local models can all load this skill when a request matches it.

How many AI models can I use with Contact Center/Web?

As many as you like. As long as a model supports skills, you can use Contact Center/Web with it — GPT, Claude, Gemini, Grok, DeepSeek, Mistral, Llama and more — all on TypingMind with your own API keys.

Is the Contact Center/Web AI skill free?

Yes. It is published on GitHub by zoom under the MIT license. You only pay your own AI provider for the tokens you use.

What are AI skills?

An AI skill is a reusable instruction bundle that teaches an AI model how to do one specific task. It follows the open Agent Skills format: a SKILL.md file with a name and description, plus any scripts, templates or reference files the model may need. The model reads the instructions only when your request matches the skill, so an installed skill costs nothing until it is used.

How are AI skills different from plugins or MCP servers?

A plugin or MCP server gives a model new tools to call — code that runs somewhere and returns a result. An AI skill gives the model knowledge and process instead: how to approach a task, which steps to follow, what good output looks like. Skills are plain Markdown, so they need no server, no API key and no runtime, and they work with any model.

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