MK-035 | Generating natural customer search phrases
For a regular chat, upload packs/mk-035.md. It includes the shared rules, this method, and required references
Purpose
This skill delivers: Candidate search phrases that preserve the original meaning
Task stages are analytical categories, not a claim that every customer follows the same path
Required inputs
Provide: The product or service, customers' own words, existing pages, and actions the company can support
Method
- For each event, write natural-language search phrases the customer might actually type into Google
- Do not use brand copy or assume the person has already decided to buy
- Treat search phrases as candidates and validate them later with actual search terms, customer-service data, or similar evidence
Calculations and interpretation
Search phrases and paths are planning hypotheses; check them against real search terms and evidence of how pages support the need
Required output fields
| Order | Field | How to complete |
|---|---|---|
| 1 | Customer wording and source | Use the supplied source, calculation, or explicit unknown |
| 2 | Event and job | Use the supplied source, calculation, or explicit unknown |
| 3 | Actual candidate search phrase | Use the supplied source, calculation, or explicit unknown |
| 4 | Wording and intent rationale | Use the supplied source, calculation, or explicit unknown |
| 5 | Observed or hypothesized | Use the supplied source, calculation, or explicit unknown |
| 6 | Destination page and action | Use the supplied source, calculation, or explicit unknown |
| 7 | Validation data | Use the supplied source, calculation, or explicit unknown |
Verification cases
MK-035-C05 | An ad promotes a service that the page does not explain
Expected: Record a verifiable promise gap; do not immediately conclude it caused all abandonment
MK-035-C06 | No verbatim customer statements are available
Expected: Produce only a need map awaiting validation, not a claimed finding from actual research
Method sources
Source file: Google Ads 第一堂|看懂需求,才知道廣告怎麼接
Location: Trigger event
Source basis: extracted from course materials
Source URL: https://docs.google.com/presentation/d/15ZOg0pX_xikpdA3FwGEoCSVgWortvCnxSe4hz4ugizg/edit
English translation of source excerpt:
Identify need-trigger events


